Terms of Trade
Please read these terms carefully as they are the terms under which the
customer ("you") agrees to purchase products ("the products") from
321splash ("the Company"). No other terms or representations shall form
part of these terms unless agreed in writing between you and the
Company. These terms do not affect your statutory rights.
Contact Details
Our company trading name is 321splash. Our office address is 97 The
Struet, Brecon, LD3 7LS, UK. You can telephone us on 0845 094 2625
(local rate) or email us at info@sports-components.com
If you have any complaints about our service or any products you
purchase from us please contact info@sports-components.com or write to
us at the above address. We will deal with your complaint as
sympathetically and efficiently as possible.
Purchasing From Us
Ordering at 321splash is fast and secure. To place your order follow the steps indicated online, when you reach the Checkout.
The appearance of the products on this website is an invitation to you
to make an offer for their purchase by placing an order with the
Company. The Company has the right to refuse orders and no contract
will subsist between you and the Company unless and until the Company
accepts your order by email (whether or not you receive that email) and
dispatches the products to you.
The products are subject to availability. If the Company does not
supply the products to you for any reason, the Company will not charge
you for these products and will refund any money already paid. However
the Company will not be responsible for compensating you for any other
losses which you may suffer if the Company does not supply the products.
You do not own the product(s) until we receive payment in full.
Despite the fact that any contract relating to orders placed through
this website is concluded over the Internet, we each agree that it has
been concluded in the United Kingdom in writing. Any such contract will
be interpreted, construed and enforced in all respects in accordance
with English Law and we each irrevocably submit to the non-exclusive
jurisdiction of the English Courts.
Electronic Gift Certificates
Electronic Gift Certificates and unused portions of Electronic Gift
Certificates purchased online at www.321splash.com must be used within
185 days (6 months) from the date of issuance, which is the "spend by"
date included on the Gift Certificate.
Purchase amounts that exceed the value of the tendered Gift Certificate
will require a credit or debit card to fulfill the balance due.
Electronic Gift Certificates from 321splash are not exchangeable for cash, except where required by law.
321splash will not be responsible for lost or stolen Gift Certificates,
although we will endeavour to help you to find your Gift Certificate ID
wherever possible, subject to you or the purchaser supplying sufficient
proof of identity.
To quickly find out if you have Gift Certificate funds available log in
to your account. You must be logged in to access this information.
Delivery
All orders placed on this website can be delivered to addresses in
mainland UK (we are able to deliver to other areas and overseas but please contact
us first) and are sent out via courier or Royal Mail. Mainland UK Items
are delivered free of charge (remote areas of the UK such as Orkney and Hebrides will incur a delivery charge). Non Uk and the Republic of Ireland
deliveries are subject to an additional delivery charge. For bulk
orders to the same address in the Republic of Ireland or non UK,
please contact us as we may be able to reduce your delivery costs.
For in-stock items we endeavour to dispatch your order within 24 hours
(not including UK Bank Holidays and weekends) after the date you place
your order, subject to the receipt of cleared funds. If your item(s)
is/are currently out of stock you will normally be advised within 24
hours.
We endeavour to dispatch your order to you as soon as possible, subject
to the receipt of cleared funds. However, because delay is sometimes
outside of the Company's control, time of delivery shall not be of the
essence. As such, the Company shall not be liable for any losses,
costs, damages, charges or expenses caused by any delay in the delivery
of the products.
If you have not received the products within 7 days you should contact
the Company by email quoting your order reference number.
It is the responsibility of the customer to inspect the products on
receipt. The Company will not be liable for loss or damage during
transit unless you notify the Company in writing (including email) of
the nature of the damage within 7 working days of the date of delivery.
The liability of the Company will be limited to the replacement of
products damaged or lost, and will credit you with the value of lost or
damaged products at the Company's discretion. Under no circumstances
shall the Company be liable for consequential loss or damage arising
from loss or damage occurring in the course of carriage.
Pricing, Your Right to Cancel & Returns
The prices for the products are as indicated on the website. All
product prices are given in UK Pounds Sterling (£) and include
applicable sales tax and duty.
The cost of any order must be paid by you up-front by a credit or debit
card acceptable to the Company. All transactions are charged in UK
Pounds Sterling (£).
While we try to ensure that all prices on our website are accurate,
errors may occur. If we discover an error in the price of goods you
have ordered we will inform you as soon as possible and give you the
option of reconfirming your order at the correct price or cancelling
it. If we are unable to contact you we will treat the order as
cancelled. If you cancel and you have already paid for the goods, you
will receive a full refund.
Due to circumstances beyond our control, prices may have to be altered
up or down. If for this, or any other reason a product is not
acceptable, the Company must be notified in writing (including email)
within 7 working days of receipt and the product may be returned for a
full refund to your credit/debit card account. This does not affect
your statutory rights.
We hope you will be happy with your order but we will accept the return
of any UNUSED products within 14 days of receipt for a full refund,
provided that they are returned in their original packaging with all
labels still attached and hangers included (as appropriate). Unused
products should be returned with their original order number and
documentation to allow us to trace the original transaction. Larger items such as drysuits may be liable to a 5% restocking fee (depending on the individual circumstances of the return). The
customer is responsible for the cost of returning unused products and
this cost is non-refundable.
Any product returned to us must be in its original condition. If it
appears to have been used it will be returned to the sender and no
refund will be issued.
The Company will not be held liable for the loss in transit of any
returned item(s). We advise you to ensure the products are adequately
packed and insured during any return journey. We would also advise you
to use a courier or Special Delivery post.
If you require an alternative item please place a new order on our website.
Defective Goods
It is the responsibility of the customer to inspect the products on
receipt. The Company will not be liable for loss or damage during
transit unless you notify the Company of the nature of the damage
within 7 days of the date of delivery.
There will be no refund or exchange for damage caused by accident,
neglect or misuse. We reserve the right to credit the customer with the
value of lost or damaged products at our sole discretion.
The Company's liability in respect of any defective product is limited
to its replacement and its cost of return. Please note: We will
exchange faulty goods on a like for like basis only and not for an
alternative item.
General
Failure by the Company to enforce any of these terms will not affect
its rights to enforce any of these terms at any time in the future. If
at any time any of these terms or part of a term are/is found to be
invalid or unlawful by any court then such term or part term shall be
deemed severed from these terms and the remaining terms shall be deemed
valid and subsisting. These terms are subject to change at any time
without prior notice to you. The Company advises you to print and keep
safe a copy of these terms.
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